Written by
Nadia Okafor Appliance Care EditorPublished October 26, 2026
VERIFIED
Error codeE9, 11E Low water level during cycle
ApplianceWasher
Reading E9 and 11E
Both displays are the legacy pair for LE. The washer is reporting a natural drain or a leak, because the water level fell during the cycle. The meaning may differ by model, since Samsung lists current and legacy codes together.
What to check
Begin with the drain hose: its outlet must not be lower than the base of the washer. Next, look around the machine for any sign of leaking water. If you find none, switch off the power, plug the washer back in and run it again. A code that survives all this goes to Samsung customer support.
Households in San Francisco and the Bay Area can reach Samsung washer repair through (415) 969-6153. Have the code, the model number and the results of the hose-height and leak checks ready when you call.
Model compatibility: Samsung reuses codes across series and model years, so E9, 11E Low water level during cycle may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
E9 and 11E are legacy codes for LE: a natural drain or leak, with low water detected during the cycle.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
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