Written by
Nadia Okafor Appliance Care EditorPublished October 26, 2026
VERIFIED
Error codeHC, HE, HE1, Hr, 1 HC
ApplianceWasher
Heater error: which displays count
Five different readouts, Hr, 1 HC, HC, HE and HE1, share a single Samsung definition: heater error. The model decides which one appears. Samsung does not limit the entry to any washer generation.
Samsung’s sequence
Disconnect the washer from power for two to three minutes.
If the heater error comes back after the power-off wait, take it to Samsung washer repair, which serves San Francisco and the Bay Area. Call (415) 969-6153 with the exact display, your model number and the cycle you ran.
Model compatibility: Samsung reuses codes across series and model years, so HC, HE, HE1, Hr, 1 HC may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
HC, HE, HE1, Hr and 1 HC are one heater error listed for every washer generation.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Samsung appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your Samsung appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
