Written by
Nadia Okafor Appliance Care EditorPublished October 26, 2026
VERIFIED
Error codeHE2 Dryer heater not functioning
ApplianceWasher
Which machines show HE2
HE2 belongs to washer-dryers. It is a current Samsung code saying that the heater used for drying is not functioning. The support list it comes from mixes current and legacy entries, so what it means may vary by model.
Samsung’s guidance
The one thing to do is call Samsung customer support. Owners are given no steps for HE2, so there is nothing to attempt yourself.
Codes around HE2
HE3 says the steam function is not working normally.
HOT says the appliance is too hot, which is not a fault.
Washer repair help around the Bay Area
A washer-dryer in San Francisco or the wider Bay Area that shows HE2 can be booked via Samsung washer repair or by phone on (415) 969-6153. Tell us the model number, and that the fault involves the drying heater.
Model compatibility: Samsung reuses codes across series and model years, so HE2 Dryer heater not functioning may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
HE2 reports that the dryer heater of a washer-dryer is not functioning.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Samsung appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
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Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
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Ready to get your Samsung appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
