Written by
Nadia Okafor Appliance Care EditorPublished October 26, 2026
VERIFIED
Error codeB2, 14E
ApplianceWasher
Current and legacy names
The control button issue appears as B2 (also written bE2) on current Samsung washers and as 14E on older series, with meanings that may differ by model.
Checks from the older-series text
A control button might have been pressed for too long.
Inspect the panel for a button that is sticky or pushed in.
Take the washer off mains power.
Gently wipe the buttons using a barely damp cloth.
bE is a motor speed sensor fault that is easy to misread as a button code.
Washer service for button codes in the Bay Area
Buttons clean but B2 or 14E still on screen? (415) 969-6153 reaches us in San Francisco. Samsung washer repair is covered on a separate page. Have the code, the model number and your cleaning steps ready.
Model compatibility: Samsung reuses codes across series and model years, so B2, 14E may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Control button issue (bE2); 14E is the legacy code.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Samsung appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your Samsung appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
