If the reset does not hold, San Francisco and Bay Area owners can ring (415) 969-6153 to arrange work on a Samsung microwave. More is on Samsung microwave repair. The code, the model number and a short list of what you tried make the call quicker.
Model compatibility: Samsung reuses codes across series and model years, so E-11 / E11 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
E-11 is an open gas sensor error on a Samsung microwave.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Samsung appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
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