Written by
Nadia Okafor Appliance Care EditorPublished October 26, 2026
VERIFIED
Error code5E
ApplianceCooktop
What 5E tells you
An electric Samsung cooktop shows 5E when its sensor stays pressed for over 10 seconds. The entry comes from Samsung’s Australian support listing and is written for electric cooktops sold there.
Samsung’s advice
Keep your finger or any object off the sensor for long stretches.
That single line is the whole instruction in the listing. No further steps are given for this code.
Codes that look alike
d0 relates to a key that is held down too long or has gotten wet.
F2 is a fault in how the touch-enabled IC communicates.
Samsung cooktop service in San Francisco
If 5E keeps returning on a Samsung cooktop in San Francisco or elsewhere around the Bay Area, Samsung cooktop repair is the page to open, or call (415) 969-6153. Keep the code, the model number and a note of what you already tried within reach.
Model compatibility: Samsung reuses codes across series and model years, so 5E may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
On electric cooktops, 5E means the sensor was held for more than 10 seconds.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Samsung appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
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Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
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Book a repair online or call us — clear estimates and approval before any repair work begins.
